Vertical communication is a form of communication where information is passed from one level of an organization to another through superiors and subordinates. The system of vertical communication is often used in hierarchical business organizations. There are two types of vertical communication.
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Types of Vertical Communication
Downward Communication
Downward communication is the term used when the transmission flows from top to bottom, while upward communication refers to the flow of information flowing in the opposite direction. Vertical communication is an essential component of any organization, as it allows managers to provide clear instructions and directives to their subordinates, and ensures that everyone in the organization is aware of the organization's goals and objectives.
While vertical communication is generally viewed as a positive thing, there can be occasions when it can lead to problems. For example, if a manager issues orders without fully understanding the implications or taking into account the views of their subordinates, this can lead to confusion and frustration. Additionally, vertical communication can also be used as a tool for micromanagement, which can hamper creativity and productivity.
Upward Communication
Upward communication is the process of conveying information or ideas to someone in a way that will facilitate the receiver's understanding. Upward communication can be helpful in building relationships and solving problems. It can also be an effective way to communicate with difficult people.
Advantages of Vertical Communications
Increased efficiency
Vertical communication is a technique used to make sure the information reaches a wider circle of workers which ultimately leads to a more efficient production line. Employees in the organization know their tasks better and get the job done on time.
Easier succession planning
Vertical communication enables an organization to keep track of all its employees and their growth. It makes it easier for an organization to plan for succession as there will be a good idea of how much each person is expected to contribute in the future.
Better HR management
Vertical communication is an effective method for keeping track of employees in an organization. This makes it easier for an organization to keep track of their employees’ performance, identify their potential weakness and address them appropriately.
Better communication
All communication starts with a person who sends a message to another person. Vertical communication ensures that the communication is made to all the people who are expected to receive the information.
Disadvantages of Vertical Communication
Less transparency
With vertical communication, an organization's employees don't have access to information that is being exchanged between management and the rest of the organization. This results in less transparency in an organization and makes it difficult to evaluate the performance of both management and employees.
More paper work
Vertical communication results in an increase in paper work because organizations have to create a clear hierarchy within themselves at the start so that the organization can keep track of assignments, files and other information.
More communication
Vertical communication is a very effective tool, but it becomes a problem when it is used excessively. If a company uses vertical communication for everything, then it will end up being a huge hassle.
Conclusion
Vertical communication is a technique where information is passed from one level to the other in an organization through superiors and subordinates. It is often used in hierarchical business organizations. There are two types of vertical communication.